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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q142-Q147):

NEW QUESTION # 142
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

A. Update the incident_close UI action script
B. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted
C. Modify the Incident Lifecycle flow to expire after 7 days
D. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

Answer: B,C

NEW QUESTION # 143
From which table, is the Incident table extended?

A. Ticket [ticket]
B. Task [task]
C. Work [sn_work]
D. Task [sn_task]

Answer: B

Explanation:
Change Request [change_request]
Problem [problem]
Incident [incident]
Request [sc_request]
Request Item [sc_req_item]
Service Catalog Task [sc_task]
all extended from task

NEW QUESTION # 144
How can you allow creating change requests from inactive incidents?

A. Change the value of incident property "incident.create_change.active_check"
B. Change the value of change property "change.create_change_from_inactive_incidents"
C. None of the listed answers
D. Change the value of change property "change.create_change.active_check"

Answer: C

Explanation:
Explanation
It is not possible to create change requests from inactive incidents.

NEW QUESTION # 145
ServiceNow doesn't recommend having a service for generic requests in the service catalog.

A. False
B. True

Answer: A

Explanation:
Explanation
It is actually recommended to have a generic request in the Service Catalog.

NEW QUESTION # 146
Which three statements are correct about change sets? (Choose three.)

A. To use change sets, at least one inbound and one outbound connection must exist.
B. When custom fields are added to a change set, field-level security is automatically included.
C. When a component is added to a change set, all dependent components automatically get added.
D. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.
E. There is a feature that allows the user to validate a change set before deploying it.

Answer: A,D,E

NEW QUESTION # 147
......

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