SAP - C_C4H56_2411 - Marvelous Reliable SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Sims

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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 2	Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 3	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 4	Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 5	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 6	Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 7	Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 8	Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 9	Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q62-Q67):

NEW QUESTION # 62
How can you trigger an event notification based on a specific condition?

A. Configure integration setting
B. Implement SDK logic
C. Configure event management
D. Configure autoflow

Answer: D

NEW QUESTION # 63
What are the effects of using the depersonalization settings on employee data?

A. Employee data is stored securely.
B. Employee data gets hidden.
C. Personal data gets replaced with XXXX.
D. Personal data gets archived.

Answer: C

NEW QUESTION # 64
Which elements are used to calculate the due dates defined in Service Level Agreements? Note: There are 2 correct answers to this question.

A. Operating hours
B. Service contract
C. Maintenance plan
D. Working calendar

Answer: A,D

NEW QUESTION # 65
Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.

A. Assign a business role to an employee
B. Assign a business role to a service organization
C. Assign a business role to a user
D. Set up the case designer with the assignment step employee

Answer: A,C

Explanation:
To grant access to service objects (e.g., cases) in SAP Service Cloud V2, administrators must assign a business role to a user to define their permissions for accessing specific objects. Similarly, assigning a business role to an employee ensures the employee has the necessary access rights linked to their user account. According to SAP documentation, "Access to service objects is granted by assigning business roles to users or employees." Assigning a business role to a service organization (B) is not a standard action, as roles are assigned to individuals. Setting up the case designer with the assignment step employee (D) is for case routing, not object access.
Reference:
SAP Help Portal: Business Role Assignment in SAP Service Cloud V2
SAP Learning: Access Management for Service Objects

NEW QUESTION # 66
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

A. Activate the service in the business role
B. Create customer records
C. Create an installed base
D. Create numeric ranges for customers

Answer: A,C

NEW QUESTION # 67
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