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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q46-Q51):

NEW QUESTION # 46
A CTA is advising a large organization with multiple ServiceNow instances across different departments. The client wants to streamline their application deployment process and ensure consistency across instances.
Which recommendation should the CTA prioritize regarding the Application Repository?

A. Use it to centralize and distribute custom apps
B. Use it for a Citizen Development program
C. Use it as a backup for all global application packages
D. Employ it for real-time collaborative coding

Answer: A

Explanation:
To streamline application deployment and ensure consistency across multiple instances, the CTA should prioritize recommending the use of the Application Repository to centralize and distribute custom apps.
Here's why:
Centralized Repository: The Application Repository provides a central location to store and manage custom applications.
Version Control: It allows for versioning of applications, making it easier to track changes and roll back if needed.
Easy Distribution: Applications can be easily published and distributed to other instances from the repository.
Consistency: Using the repository helps ensure that all instances have the same version of an application, promoting consistency and reducing conflicts.
Why not the other options?
A: Use it for a Citizen Development program: While the repository can support citizen development, it's not its primary purpose in this scenario.
B: Employ it for real-time collaborative coding: The repository is not designed for real-time collaborative coding.
D: Use it as a backup for all global application packages: While it can be used for backups, its primary benefit here is for centralized management and distribution.

NEW QUESTION # 47
How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?

A. Using predefined templates
B. Using IntegrationHub ETL
C. Importing data from external sources
D. Extending other classes

Answer: D

Explanation:
The most common and recommended way to create new CI classes in ServiceNow is byextending existing classes. This leverages the existing data structure and relationships within the CMDB.
Here's why this approach is preferred:
* Inheritance:Extending a class allows the new class to inherit attributes and relationships from the parent class, ensuring consistency and reducing redundancy.
* Data Model Integrity:It helps maintain the integrity of the CMDB data model by building upon the established CSDM framework.
* Customization:Extending classes provides flexibility to add specific attributes and relationships that are unique to the new CI class.
Why not the other options?
* A:While importing data can populate the CMDB, it's not the primary method for creating new CI classes and their relationships.
* B:ServiceNow does not offer predefined templates for creating new CI classes.
* C:IntegrationHub ETL is a powerful tool for data integration, but it's primarily used for data transformation and loading, not for creating new CI classes.

NEW QUESTION # 48
What does a ServiceNow governance framework typically define?
Choose 3 answers

A. Recurring schedules for governance meetings
B. What decisions need to be made
C. How decisions are made
D. Who is involved in decision-making
E. How work gets done on the platform

Answer: B,C,D

Explanation:
A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:
A: How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B: What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C: Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?
D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision- making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.

NEW QUESTION # 49
What are included in the domains of technical architecture in ServiceNow?
Choose 3 answers

A. App Dev Management
B. Risk Management
C. Environment Management
D. Security Management
E. Data Management

Answer: C,D,E

Explanation:
The domains of technical architecture in ServiceNow encompass the key areas that ensure the platform's stability, security, and scalability. These include:
B: Security Management: This domain focuses on securing the ServiceNow instance, including access control, authentication, data encryption, and vulnerability management.
C: Environment Management: This domain deals with the management of the ServiceNow instances, including instance strategy, upgrades, patching, and performance monitoring.
D: Data Management: This domain covers aspects of data governance, data quality, data integration, and data security within the ServiceNow platform.
Why not the other options?
A: Risk Management: While important, risk management is a broader organizational concern that extends beyond technical architecture.
E: App Dev Management: Application development management is a specific area within the broader technical architecture, focusing on the development and deployment of applications on the platform.

NEW QUESTION # 50
Which strategy is recommended for effective communication during the go-live phase?

A. Postpone any form of communication until all issues are resolved.
B. Provide minimal updates to avoid overloading the team.
C. Describe released functionality and provide knowledge base articles.
D. Focus communications only on immediate supervisors.

Answer: C

Explanation:
Effective communication during a go-live is crucial for keeping stakeholders informed and managing expectations. The best strategy is to describe released functionality and provide knowledge base articles.
Here's why:
Clarity and Transparency: Clearly communicate what new features or changes are being released, so users understand what to expect.
Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users learn about the new functionality and how to use it.
Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed about the progress of the go-live and any potential impacts.
Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff, management).
Why not the other options?
A: Focus communications only on immediate supervisors: This limits information flow and can lead to confusion and frustration among other stakeholders.
B: Provide minimal updates to avoid overloading the team: Under-communication can create anxiety and uncertainty. It's better to provide regular, concise updates.
C: Postpone any form of communication until all issues are resolved: This is unrealistic and can damage trust.
Communicate openly about challenges and progress towards resolution.

NEW QUESTION # 51
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